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November Luncheon – The Power of Difficult Conversations: Tips for Feedback and Negotiation Scenarios

November 11, 2020 @ 11:30 am - 1:00 pm

Can you recall a time in your career or life where you’ve had to have a difficult conversation? This could be performance evaluations, workload struggles, asking for a raise, negotiating a contract with a vendor, etc. We’ve all been there – or will be there at some point – and it’s not fun. But, it’s unavoidable.

During our November Virtual Luncheon, Rebecca Cook and Charlotte Westerhaus-Renfrow from the Kelley School of Business will share insight into how to make the best of these difficult conversations. Join us in hearing their best practices for giving and receiving constructive feedback – particularly amidst our new normal – as well as negotiation strategies.


Charlotte Westerhaus-Renfrow, J.D., M.ED.

Charlotte Westerhaus-Renfrow, M.Ed., J.D. is an Assistant Clinical Professor in the Department of Management and Business Law and the Associate Faculty Chair of the Undergraduate Program at the Kelley School of Business – Indianapolis where she teaches business law, negotiations, team dynamics, leadership, diversity in organizations, and cultural intelligence.

In 2019, President McRobbie named Charlotte an Indiana University Bicentennial Professor – a title earned by only twenty-four other faculty in the IU system.  President McRobbie appointed “extraordinary faculty who demonstrated a commitment to public outreach, community engagement, and translational public outcomes in their teaching, research, and service.” In addition, in 2019, Charlotte was a co-recipient of the Charles R. Bantz Chancellor’s Community Scholar Award.  Among many other awards and honors in her career, Charlotte has won the Evening MBA Teaching Excellence Award, Shuyler F. Otteson Teaching Award, IUPUI Athletics Favorite Professor Award (two times), and the prestigious Samuel S. Dargan Award from the IU Maurer School of Law’s Black Law Student Association.

Before joining the Kelley School, Charlotte served as Interim President of Martin University, Vice President of Diversity and Inclusion of the NCAA, and other important roles at the University of Iowa, Purdue University, University of Wisconsin, and Northwestern Mutual.  Charlotte is a licensed attorney and recently, served on the Indiana State Bar Association Board of Governors and the Indiana Board of Bar Examiners.

Nationally recognized for her expertise Charlotte is a highly sought-after consultant, advisor and key-note speaker who educates with a natural, approachable persona on stage and in front of audiences. Charlotte has dedicated much of her career speaking and providing meaningful counsel to businesses, non-for-profits, and educational institutions on how to create great and inclusive cultures. In her spare time, she is an avid volunteer on many nonprofit boards, a passionate sports fan, and a regular contributing writer to professional and business periodicals.

Charlotte has her J.D. from the Maurer School in Bloomington and earned her B.S. in Journalism and M.Ed. from Ohio University.

Rebecca Cook

Rebecca Cook is the Executive Director of Undergraduate Career Services at Kelley. Rebecca is a Kelley MBA alum and came back to Kelley in November 2009, starting in Graduate Career Services as a career coach and Director of Coaching & Development, while also running the Capital Markets Academy for full time MBA students. She then moved into the MBA Program office as Executive Director for several years and then moved into her current role in July 2019.  Prior to returning to Kelley, Rebecca was a Portfolio Manager and Senior Equity Analyst with Voyageur Asset Management and has over 13 years of investment management and non-profit experience with various organizations.

In her current role, Rebecca oversees all aspects of undergraduate career services. She oversees a staff of 20 in areas including career coaching, employer relations and technology. She is also a co-head of the undergraduate Kelley Women’s Initiative and faculty advisor for the undergraduate Women’s Financial Association.  Rebecca also holds leadership positions with a variety of non-profit organizations, including the MBA Career Services & Employer Alliance, Tri Kappa (service sorority) and the Investment Committee of the Bloomington Health Foundation.  Rebecca is a Professional Certified Coach through the International Coaching Federation.


Wednesday, November 11, 2020
11:30 a.m. – 1 p.m.

**Zoom link will be provided to registrants prior to the event!**

Register today!


November 11, 2020
11:30 am - 1:00 pm
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