Patient Safety Project Coordinator

Indiana Hospital Association
500 N. Meridian St. Suite 250
Indianapolis, Indiana 46204
Title: Patient Safety Project Coordinator
Job Type: Full-time

The Indiana Hospital Association (IHA) provides Indiana hospitals with leadership, representation, and support to improve the health of Indiana residents. IHA represents more than 160 hospitals across Indiana. Its members include public and private hospitals, multihospital systems, standalone specialty hospitals, and affiliated health service providers. IHA partners with its member hospitals on numerous initiatives, including efforts to improve patient safety and community health. Founded in 1921, IHA has worked with Indiana hospitals and their leadership for almost a century.

In 2006, IHA launched the Indiana Patient Safety Center (IPSC), a dedicated arm of IHA that focuses on patient safety and quality in Indiana hospitals and the communities they serve. IHA and IPSC work closely with Indiana health systems, health care providers, patients, and community partners on a variety of quality and patient safety initiatives related to public health issues such as sepsis awareness, hand hygiene, and infant mortality. Meetings of IHA’s 11 regional patient safety coalitions provide a forum for hospitals to share challenges and successes and serve as a catalyst for inclusion of non-hospital stakeholders as partners in achieving excellence in care and outcomes across the health care continuum. IHA collaborates with its member hospitals to reduce harm, share best practices, measure improvement, and engage patients.

Position Summary: The Patient Safety Project Coordinator will serve as the internal and external liaison for various initiatives of the Indiana Patient Safety Center and the Indiana Hospital Association. This individual should be a self-starter, organized, flexible, and interested in working in health care and/or for a membership organization.

Duties include, but are not limited to, organizing and managing in-person meetings, webinars, and teleconferences; tracking patient safety and quality improvement deliverables; managing the production and distribution of all patient safety communications, including newsletters and the website; facilitating campaigns, including the See It. Stop It. Survive It. sepsis awareness campaign and efforts to promote Patient Safety Awareness Week; responding to members’ requests promptly; and managing the AHRQ Culture of Patient Safety Surveys. The Patient Safety Project Coordinator works closely with the entire IPSC team and other IHA staff to implement multiple projects.

Status: Salary, Exempt

Reports to: Vice President, Quality and Patient Safety

Supervisory Responsibilities: None

Prepared Date: 03/2018


Core Responsibilities – essential functions include but are not limited to the following:

Meetings and Events

  • Manage meeting preparations for the Indiana Patient Safety Center (IPSC), including in-person meetings, webinars, and teleconferences
  • Assist with meetings of the Council on Quality and Patient Safety, including meeting preparation, set-up, and minutes
  • Assist with hosting and planning the annual Patient Safety Summit, including gathering and managing the nominations for the Patient Safety Awards
  • Prepare agendas and record or transcribe minutes as assigned

Project Management

  • Track patient safety and quality improvement deliverables, send reminders, and communicate progress in meeting deadlines and deliverables to the appropriate team member
  • Manage the AHRQ Culture of Patient Safety Surveys in all stages of the process, from contracts through implementation and data analysis


  • Generate, manage, and facilitate the production and distribution of various communications, including the patient safety and quality newsletters; meeting agendas and minutes; weekly HIIN alerts; and monthly HIIN calls
  • Manage the Patient Safety portion of the IHA website and update as needed with regional patient safety coalition documents; Council on Quality and Patient Safety information; and IPSC news and resources
  • Facilitate and work with the IPSC and IHA communications teams on all large campaigns, such as the See It. Stop It. Survive It. sepsis awareness campaign, HIIN campaigns such as the UP Campaign, and efforts to promote Patient Safety Awareness Week

General Administrative Duties

  • Update, prepare, and evaluate the annual Medical Error Report information
  • Respond to members’ requests promptly, seeking guidance as needed and copying/informing staff as appropriate
  • Organize and maintain records and filing (electronic and paper) for IPSC and ensure policies and procedures are documented and current
  • Assist with regional patient safety coalitions as needed
  • Serve as the receptionist to the IHA office by greeting members and guests
  • Other duties and tasks as assigned

Education and Experience: Bachelor’s degree or at least five years’ experience required. Direct experience in project coordination, communication, and health care preferred.

Requirements: The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:

  • Advanced skills in Microsoft Office software, including Outlook, Word, Excel, and PowerPoint
  • Outstanding written and verbal communication skills
  • Must be organized, efficient, and professional in all communications
  • Knowledge of proper format, grammar, spelling, and language to produce accurate, professional correspondence
  • Strong member relation skills when speaking and interacting with hospitals and other organizations
  • Ability to set priorities and handle multiple, sometimes competing, tasks and projects
  • Must be a solid team player and self-starter who is highly motivated and able to take initiative
  • Ability to anticipate needs and work independently with little supervision
  • Good problem-solving skills and the ability to make independent decisions when appropriate
  • Ability to maintain an appropriate professional image as a representative of the association

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment

  • The noise level in the environment is moderate.
  • Hours generally Monday – Friday, 8:30 a.m. – 5 p.m. with some flexibility on start and end time. Additional hours may be necessary to complete job requirements.
  • Travel is limited.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit, talk, and hear. The employee is frequently required to stand, walk, reach with hands and arms, and use hands to finger, handle, or feel. The employee is occasionally required to lift up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as required by their supervisor.

How To Apply:

Application: IHA is an EOE and provides a competitive salary with outstanding benefits and a fun, dynamic work environment. If this opportunity is for you, please submit your cover letter, resume, and salary requirements to Karin Kennedy at  by April 11, 2018.