Assistant Director of Employee Communications and Outreach

Company:
NCAA
700 W Washington Street PO Box 6222
Indianapolis, Indiana 46206
Title: Assistant Director of Employee Communications and Outreach
Job Type: Full-time
Description:

Job Function:

Educate, inform and empower staff to advance Association business and national office initiatives. Implement communication strategies and design and execute tactics. Create multi-media content and manage employee intranet and newsletter(s) to enhance communication effectiveness and help achieve Association goals. Support strategic communication initiatives designed to demonstrate the Association’s commitment to creating opportunity for college athletes.

Job Responsibilities

Serve as the primary employee communications contact, working with key contacts across the national office and developing plans as assigned.

Produce, write and curate content for the primary employee communications platforms (e.g. intranet, e-newsletter(s) and digital signage units).

Implement biennial organizational employee communication survey and ongoing analytics efforts to plan, implement and measure the effectiveness of employee communications platforms and initiatives.

Maintain employee communications editorial calendar, ensuring all employee communications are consistent and aligned with Association priorities and department goals.

Review employee communications content/materials for accuracy, rationale, clarity and conciseness.

Participate in national office outreach initiatives as assigned by department leadership.

Other duties as assigned.

Job Requirements

Bachelor’s degree required.

Three to five years of related work experience (required) and/or advanced degree.

Excellent writing skills and proven ability to produce content for targeted audiences (required).

Understanding of communication strategy, employee communications, reputational risk management and emerging technologies (required).

Proven ability to add an advocacy focus to otherwise technical writing (required).

Knowledge of Microsoft SharePoint intranet and Salesforce Marketing Cloud email platform (strongly preferred).

Proven ability to manage multiple tasks and tight deadlines (required).

Understanding of the NCAA mission, brand, messaging goals, priorities and structure and national office functions (preferred).

Understanding of AP Style, NCAA policies and procedures (preferred).

Key Competencies

Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.

Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.

Balances Stakeholders – Anticipating and balancing the needs of multiple stakeholders.

Optimizes Work Process – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Qualifications:
Bachelor’s degree required.
Three to five years of related work experience (required) and/or advanced degree.
Excellent writing skills and proven ability to produce content for targeted audiences (required).

Understanding of communication strategy, employee communications, reputational risk management and emerging technologies (required).

Proven ability to add an advocacy focus to otherwise technical writing (required).

Knowledge of Microsoft SharePoint intranet and Salesforce Marketing Cloud email platform (strongly preferred).

Proven ability to manage multiple tasks and tight deadlines (required).

Understanding of the NCAA mission, brand, messaging goals, priorities and structure and national office functions (preferred).

Understanding of AP Style, NCAA policies and procedures (preferred).